FAQs

Frequently Asked Questions

1. What is your company/website about? Our company/website is dedicated to Men's fashion.

2. How can I contact your customer support? You can reach our customer support team by email at support@moderngent.shop. Our support team is available 24/7.

3. How long does shipping take? Shipping times vary depending on your location and the shipping method selected. Generally, it takes between 2-4 weeks for domestic orders. Please note that additional customs processing may cause delays for international shipments.

4. What payment methods do you accept? We accept credit/debit cards, PayPal, Apple Pay, etc. Please note that availability may vary depending on your location.

5. Do you offer returns or exchanges? Yes, we offer a 30-day return and exchange policy. If you are not satisfied with your purchase, please contact our customer support team to initiate the return or exchange process. For more details, refer to our support to at supprt@moderngent.shop.

6. Can I track my order? Yes, tracking information is usually available within 24 hours after the order is placed.

7. Are my personal details and payment information secure? Yes, we take the security of your personal details and payment information seriously. We utilize industry-standard encryption protocols and secure payment gateways to safeguard your data. 

8. Can I change or cancel my order? If you need to make changes or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been processed or shipped, changes may not be possible.

9. Do you ship internationally? Yes, we offer international shipping. Shipping costs and delivery times may vary depending on the destination.